Date of Award

Fall 2017

Degree Type


Degree Name

Master of Science (MS)

Committee Chair

Charie Faught

First Advisor

James Aspevig

Second Advisor

Chad Okrusch

Third Advisor

Lance Revenaugh


The purpose of the study is to examine the effectiveness of the veteran disability claim process. The research seeks to provide clear and definitive information regarding the essential information needed to produce and submit a successful claim for veteran disability benefits. The concepts measured included: what specific information is necessary; what information is available, and how often the necessary information is received. Additionally, this research offers ideas for improvement of the VA disability claims process from the perspective of veterans and their representatives as well as tools for veterans and representatives to use as a guide for gathering the essential information necessary for a successful VA disability claim.


A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Interdisciplinary Studies